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Credits & Billing
Credits belong to your organization, not to individual users. Anyone working inside the same organization sees and spends from the same credit balance.
Where to See Your Credits
Your current credit balance appears in the dashboard header. You can also open Settings > Organization to see the balance and recent credit activity.
The activity table shows:
| Entry | Meaning |
|---|---|
| Manual top-up | Credits added by DopplerTown staff or an administrator |
| Video export | Credits spent when a Video Studio export starts |
| Link page creation | Credits spent when an artist Link Page is created |
| Link page link | Credits spent when a new link slot is unlocked on a Link Page |
How Credits Are Added
Credits are added by staff/admin top-up. A top-up only adds credits to the wallet; it does not replace the existing balance.
For example, if your organization has 5 credits and staff adds 20 credits, the new balance is 25 credits. The top-up appears in the ledger as a Manual top-up.
How Credits Are Spent
Credits are charged when a paid feature is used.
| Feature | How it is charged |
|---|---|
| Video Studio export | Per output |
| Link Page creation | Per artist page (one-time) |
| Link Page link slot | Per new slot (removing a link keeps its slot — replacements are free) |
The exact credit cost of each feature is set by platform administrators and can change over time. The app always shows the current cost and your balance before anything is charged. See Artist Link Pages for how link slots work.
Feature charges are shown before the action starts whenever possible. If your organization does not have enough credits, the action is blocked until credits are added.
Video Studio Exports
Creating, opening, editing, and saving Video Studio projects is free. Credits are charged only when you start an export.
The export dialog shows the number of credits that will be consumed before charging. For projects with Asset Groups, each selected group member creates a separate output and is charged separately. If no Asset Group members are selected, the export is charged as one output.
Ephemeral projects are also charged on export. Even if the project is local-only and not saved as a draft, the export still uses your organization's credit wallet.
Storage Is Separate
Credits and storage are separate systems:
| Action | Credit impact | Storage impact |
|---|---|---|
| Create or save a Video Studio project | No credit charge | Saved projects count as VIDEO_PROJECT assets |
| Export and download only | Credits charged | No library storage impact |
| Export and save to library | Credits charged | Rendered videos count as VIDEO assets |
If an Export Fails
Credits are charged before browser rendering begins. Keep the export tab open until the queue finishes. If you cancel the export or your browser stops the render after credits are charged, there is currently no automatic refund flow.