Global Support & Admin Dashboard

Target Audience: Distributors & Platform Administrators

Overview

Because DopplerTown is designed to securely separate each artist's and label's data, regular users can only see their own catalog and releases. However, as a Platform Administrator or Distributor, you need the ability to oversee operations, provide support, and view activity across the entire platform. The Global Dashboard provides this secure, high-level access.

Billing administration is handled from the Admin Billing tools. Use Admin Billing for credit top-ups and feature usage charge configuration.

Access Levels

Access to global platform data is strictly governed by your administrative role:

• Global Visibility: Allows you to view the "All Accounts" list and access the global dashboard, giving you a bird's-eye view of all platform activity.
• Asset Visibility: Allows you to view the Global Asset Library, which aggregates all audio and image uploads from across the platform to help you review content.

How to View Data

1. The Global Overview

• Who uses this: Platform Staff and Moderators.
• What you can do: You get read-only access to Libraries, Catalogs, Releases, and Reports across all users and labels. This allows you to oversee operations and review submissions safely without accidentally modifying a user's specific settings or data.

2. Impersonating an Account

• Who uses this: High-level Administrators.
• What you can do: You can securely view the dashboard exactly as a specific Artist or Label sees it.
• How it works: When you view an account this way, your dashboard transforms to look exactly like theirs. This is incredibly helpful for troubleshooting issues they are reporting or guiding them through specific actions.

Interface Indicators

To ensure you always know what context you are working in:

• When you are viewing the global dashboard, the interface clearly indicates you are looking at combined platform data.
• When you are actively viewing another artist's or label's dashboard, a persistent banner will remain on your screen. This banner reminds you that you are seeing their specific view and provides an easy button to exit and return to your admin view.